Category Archives: SmartPak Canine

SmartPak-General Info and Contact

SmartPak Canine:  The also have a live Chat on their site.

You can contact SmartPak in the following ways:

Web Site:


SmartPak was founded in 1999 with the purpose of simplifying the administration of nutritional supplements and medications to horses. The patented SmartPak™ supplement feeding system has been adopted by thousands of barns and horse owners across the country, who value knowing that their supplements will be fed correctly. The SmartPak system has been embraced by riders from all disciplines and all levels, including seven Olympic medalists. In addition to the SmartPak supplement system, the company offers a broad line of horse health and rider items, dog supplies, and equine and canine pharmacy items sold through the company’s catalog and Web site.


Smartpak Press Release Page

2007-05-03-Recall! All lots of LiveSmart Adult Lamb and Brown Rice food

SmartPak Canine Voluntarily Recalls LiveSmart Adult Lamb and Brown Rice Formula

FOR IMMEDIATE RELEASE — Plymouth, MA – May 3, 2007 –On 5/02/07, SmartPak Canine executed a voluntary nationwide recall on all lots of LiveSmart Adult Lamb and Brown Rice food. This product tested positive for presence of melamine in a test received earlier in the day.

The LiveSmart Lamb formula is only sold in portion-paks shipped straight to the consumer’s home each month, so there are no bags of potentially affected product on store shelves anywhere in the country. The focus of the recall has been informing affected customers via telephone, email, and letter. Ninety-nine percent of the roughly 220 pet owners feeding LiveSmart Adult Lamb via its portion pak pet food subscription service were contacted by live phone contact or message, and/or email. The company has had live contact with the majority of affected pet owners, and is continuing an aggressive outreach program to ensure that the notification has been received. To reduce likelihood of pet owners continuing to feed the food, replacement product is being shipped to affected customers free of charge.

At the time the recall was initiated, there had not been any ill effects reported in dogs. Through the efforts to reach out to all customers, the company has become aware of two instances of vomiting and learned that a 10 year old Rottweiler had passed away two weeks previous to the recall. These reports have been forwarded to FDA and are being investigated by the company’s Medical Director to determine if they are connected with the LiveSmart Adult Lamb formula. The company has asked that any dogs showing signs of kidney illness (loss of appetite, weakness, vomiting, diarrhea, excessive thirst) be seen by their veterinarian.

The company is presently investigating the source of the contamination in conjunction with its contract manufacturer, Chenango Valley Pet Food. The LiveSmart Adult Lamb formula does not contain rice protein concentrate nor wheat gluten. All the meat and vegetable matter, with the exception of New Zealand lamb, is of US origin. It appears that the product may have been cross contaminated at the Chenango plant by a prior batch of food unassociated with SmartPak that contained an ingredient that had been contaminated with melamine.

SmartPak has also tested each of its other four brands for melamine contamination, and there was no melamine detected in the samples of these foods. Those brands are LiveSmart Adult Chicken and Brown Rice, LiveSmart Senior Chicken and Brown Rice, and LiveSmart Puppy Chicken and Brown Rice.

Questions regarding this recall may be directed to Paal Gisholt, the company’s president and CEO, who may be reached at 800 461-8898. Affected customers are asked to call the company’s toll free customer service number at 800 461-8898, which is available 24/7. Additional information will be reported on the company’s website as it becomes available.

Consumers with questions about the pet food they use should visit the FDA Web site at

2007-04-24-Smartpak-Pork Contamination Spreads

Pork Contamination Spreads, FDA Widens Human Food Inspection

Consumers may want to steer away from eating pork after the U.S. Food and Drug Administration announced Tuesday that hog farms in at least five states, including New York, have been quarantined amid concerns that hog feed at those farms have been contaminated with melamine. Thousands of hogs could have been affected.

One poultry farm in Missouri was also affected.

Pet food which has been salvaged from manufacturers that have issued pet food recalls because of potential melamine contamination has been traced to hog farms in California, North Carolina, South Caroline, New York, Utah and possibly Ohio. Samples of hog urine from farms in three of the states, California, North Carolina and South Carolina, have tested positive for melamine. FDA said it hadn’t yet received test results from the identified hog farms in other states.

Six grain products-wheat gluten, corn gluten, corn meal, soy protein, rice bran and rice protein-which are used in foods ranging from bread to pizza to baby formula, are to be inspected by the FDA for traces of melamine, the same industrial chemical used in plastics and fertilizer that is said to have killed over 4,000 cats and dogs by kidney failure and have sickened thousands more.

The California Department of Food and Agriculture, in its continuing investigation following the detection of melamine in the urine of pigs at a Stanislaus County hog farm, has traced animals from the farm to several other Northern California meat vendors.

One of the vendors is a federally inspected facility, and the USDA’s Food Safety Inspection Services agency has reported that it was able to secure all product from the American Hog Farm in Ceres, Ca., before it entered the commercial food supply. Three other vendors are state-inspected facilities. Of those, one received animals during the time period in question that were not exposed to melamine-contaminated feed. At the property of another vendor, CDFA was able to account for and quarantine all of the exposed animals on-site, before they could be sold.

The third vendor, Bar None of Half Moon Bay, received hogs that were possibly exposed to contaminated feed. 42 pigs were purchased this month from the hog farm and may have consumed the feed.

CDFA staff have been working through the weekend to contact customers of the American Hog Farm and Bar None, to inform them that the California Department of Health Services is recommending that the pigs in question not be consumed and-if the pork has already been eaten-that California State Public Health Officer Dr. Mark Horton considers the health risks to be minimal.

Attempts are being made to reach approximately 50 customers of the two companies. Of those, at least 18 may not be reachable due to incomplete or erroneous contact information.

Both Bar None and the American Hog Farm operated what are known as custom slaughterhouses, which are state-inspected and, by law, may only sell to individuals for personal use and not for resale.

It is believed the melamine originated with rice protein concentrate shipped from China. Through an importer, the concentrate was distributed to Diamond Pet Foods, a pet food manufacturer in Lathrop, which sold pet food scraps to the American Hog Farm for pig feed.

People who may have purchased pork from one of the two custom California slaughterhouses may call 916-654-0504 for more information.

The FDA says it has no intent to ban imports of wheat gluten, rice protein or similar products from China.

At a news briefing Tuesday, the FDA released the name of one of the last two companies said to have received the contaminated rice protein concentrate but the FDA is still withholding the name of the another manufacturer which may be marketing contaminated food. A FDA spokesman said that the company was exercising its “right” to test its own foods for the presence of contaminants.

Recent reports have indicated that in addition to the contaminated wheat gluten found during the first wave of pet food recalls, contaminated shipments of rice protein and corn gluten have been used for pet food and could have entered the human food supply. On April 2nd, a Chinese company, Binzhou-Futian, sold rice protein to Wilbur-Ellis and a second unknown importer. Wilbur-Ellis has said that the shipment was distributed to five pet food manufacturers. Now four of the five of those manufacturers have revealed themselves and recalled food.

The fourth company identified by the FDA said to have received the contaminated rice protein concentrate, SmartPAC, has recalled a single productin run of its LiveSmart Weight Management Chicken and Brown Rice product.

The particular lot of food recalled included rice protein concentrate that was supplied by Wilbur-Ellis, the same company that supplied rice protein concentrate contaminated with melamine to Natural Balance. 4-24-07

SOURCE: © 2007 North Country Gazette