2007-04-19-New Statement Issued By Royal Canin


Royal Canin diets are affected by this recall and CONTINUE TO BE safe for pets to eat.

In addition, Royal Canin USA will no longer use any Chinese suppliers for any of our vegetable proteins.

This decision to recall some of our dry pet food products is driven by our philosophy that the “Pet Comes First”. The safety and nutritional quality of our pet food is Royal Canin USA’s top priority. Pet owners who have questions about this recall and other Royal Canin USA products should call 1-800-592-6687.

On behalf of the entire Royal Canin family, our hearts go out to the pet owners and everyone in the pet community who have been affected by all of the recent recalls. We are as passionate about the health and happiness of our customers’ pets as we are of our own, so we are committed to taking the steps necessary to ensure this never happens again.

Sincerely,

Olivier Amice
President and CEO
Royal Canin USA

Additional Information

Which products are being recalled?

ROYAL CANIN SENSIBLE CHOICE® (available in pet specialty stores nationwide)

Dry Dog Food
– Chicken Meal & Rice Formula Senior
– Lamb Meal & Rice Formula Puppy
– Lamb Meal & Rice Formula Adult
– Lamb Meal & Rice Formula Senior
– Rice & Catfish Meal Formula Adult

ROYAL CANIN VETERINARY DIET™ (available in veterinary clinics)

Dry Dog Food
– Canine Early Cardiac EC 22™
– Canine Skin Support SS21™

Dry Cat Food
– Feline Hypoallergenic HP23™

QUESTION: Should I keep feeding these diets to my pet?

ANSWER: Pet owners should immediately stop feeding the recalled diets.

QUESTION: What should I do if I am concerned about my pet’s health?

ANSWER: Pet owners who are concerned about their pet’s health should visit their vet.

QUESTION: What do I do with the food that I still have?

ANSWER: You may return it to your place of purchase or dispose of it with your normal garbage removal.

QUESTION: How can I be reimbursed for the food that I have?

ANSWER: You may return it to your place of purchase, or you may call us at 1-800-592-6687 for a replacement or refund. Please save the UPC code from the back or side of the bag to verify your purchase.

QUESTION: Are any other Royal Canin products affected by this recall?

ANSWER: No other Royal Canin diets are affected by this recall and continue to be safe for pets to eat.

QUESTION: What should I do if I have more questions?

ANSWER: Please do not hesitate to call our Technical Services group at 1-800-592-6687

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